1. Introduction

Sandyland Properties (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you communicate with us through WhatsApp and related services.

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2. Information We Collect

When you contact us through WhatsApp, we may collect:

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• Your phone number

• Your name (if provided)

• Messages you send to us

• Property or account information you provide

• Transaction-related details related to property management services

 

We do not sell your personal information.

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3. How We Use Information

We use information collected via WhatsApp to:

 

• Respond to inquiries

• Provide property management services

• Send account-related notifications

• Send billing or service updates

• Improve our services

 

We do not use your information for unrelated marketing without consent.

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4. Data Sharing

We may share necessary information with:

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• Property owners or associations you are affiliated with

• Service providers required to fulfill management services

• Legal authorities if required by law

 

We do not sell or rent personal information to third parties.

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5. Data Storage and Security

Messages and related information may be stored securely using:

 

• WhatsApp Business Platform (Meta)

• Secure cloud infrastructure

• Internal management systems

 

We implement reasonable security measures to protect your information.

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6. Your Rights

​You may request:

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• Access to your stored information

• Correction of inaccurate information

• Deletion of personal data where legally permitted

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To make a request, contact us using the details below.

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7. Opt-Out

​You may stop receiving WhatsApp messages from Sandyland Properties at any time by:

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• Replying STOP

• Requesting removal in a message

• Contacting us at info@sandyland.com.mx

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Once we receive your opt-out request, we will stop sending non-essential messages to your number, except where communication is required to fulfill contractual or legal obligations (such as active property management agreements).

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We honor all opt-out requests promptly.

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8. Contact Information

Sandyland Properties

Puerto Aventuras, Quintana Roo, Mexico

Email: info@sandyland.com.mx